How Kingbet Handles Your Data

A plain-language look at what we collect, why we collect it, and the choices you have as a Kingbet player.

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Your Data at Kingbet

Last updated: September 29, 2026

Running AUD pokies and live tables for Australian players means we handle personal information at several points: signup, deposits, withdrawals and everyday account use. Here is what that involves in detail.

What We Collect and Why

When you open a Kingbet account, we ask for the basics: full name, date of birth, email, mobile number and residential address. This isn't optional paperwork for the sake of it. It lets us confirm you're 18 or over, which is a strict requirement, and it lets us match your account to the payment methods you use, whether that's PayID, POLi, a Visa or Mastercard, or a crypto wallet for Bitcoin, Tether or Ethereum.

Once you start playing, we also log gameplay data such as pokie sessions, live table activity, stake sizes and win or loss history. This isn't used to influence your outcomes, it exists so we can maintain accurate account records, resolve disputes fairly, and support responsible gambling checks where needed.

Verification for Deposits and Withdrawals

Before we release a withdrawal, particularly a first or larger one, we may ask for identity documents: a driver's licence, passport or proof of address. If you deposit via PayID or POLi, we confirm that the linked bank details match your account name. Card payments go through standard verification checks with the card networks, and crypto withdrawals are checked against the wallet address used for a matching deposit where possible.

This process exists to stop fraud, prevent underage access and keep your funds secure. It can add a short delay to a withdrawal, but it protects you as much as it protects us.

Cookies and Tracking

Our site uses cookies to keep you logged in, remember your language and display preferences, and understand which pages and promotions get used. Some cookies come from analytics tools that help us see how players move through the pokies lobby or the live casino section. You can disable non-essential cookies through your browser settings, though this may affect how smoothly parts of the site function.

Essential cookies: keep your session active and secure
Preference cookies: remember display and language settings
Analytics cookies: show us which games and pages are popular
Marketing cookies: help tailor promotions like reload offers

Third-Party Processors

We don't process every transaction ourselves. Payment providers handling PayID, POLi, card payments, Neosurf vouchers and crypto transactions receive the minimum data needed to complete a deposit or withdrawal, such as your name and transaction amount. Game providers including Pragmatic Play, Evolution, BGaming, Nolimit City, Booming Games, Betsoft, Spribe and Playson receive gameplay data needed to run their pokies and live tables, but not your full identity documents or payment details.

Identity verification services may also be used to confirm documents quickly, and support software helps our team access your account history when you contact us. Each of these processors is bound to handle data only for the purpose we've engaged them for.

How Long We Keep Your Information

Account and transaction records are retained for as long as your account is active, and for a period afterward as required for financial recordkeeping and dispute resolution. If you close your account, some data may still be retained where there's a legal or operational reason to do so, such as an unresolved withdrawal query.

Your Rights as a Player

You can request a copy of the personal data we hold on you, ask us to correct inaccurate details, or request account closure at any time through our support team. If you believe your data has been mishandled, you're entitled to raise that directly with us first. For requests involving deletion of financial records, note that some information must be kept to meet payment and anti-fraud obligations, even after account closure.

Who Controls Your Data

The entity acting as data controller for Kingbet, along with the registered company name behind the brand, is published in the site footer. Please confirm those details there before submitting a formal data request, as this ensures it's directed correctly.

For more on how payments and verification work in practice, see Payments. If you're curious how gameplay data connects to promotions, check Bonus and VIP Club. Ready to set up an account under these terms? Head to Register.